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Frequently Asked Questions

How to add emergency contacts

1. Open the Flare app, and click the MENU (top left corner of the app).2. Select "Settings" 3. Select "Emergency Contacts" 4. If you are changing the phone number of an existing contact, you will need to remove their existing number first and then ad

What smartphones are compatible with Flare 2.0?

Smartphones running Android™ version 9.0+ iPhone® models running iOS 13.0+

Is the charm waterproof or water resistant?

The Flare 2.0 Waterproof Band and Pouch are engineered for maximum durability.  These products are IPX8 rated, ensuring they are fully waterproof and have been tested to withstand immersion in water up to 1 meter deep for up to 30 minutes. All other

Do I need to charge the battery?

No!  We did not want to burden you with yet another accessory you have to remember to charge.  Our product is designed to have a long-lasting battery life so you never have to worry about charging it.  We guarantee one year but it can last between tw

Do I need to have my cellphone with me?

Yes. The Flare component uses a Bluetooth® connection with a paired smartphone that can be up-to 30 feet away.

How does the alert get sent?

The Flare charm contains hidden technology.  The charm uses a Bluetooth connection with a paired compatible smartphone that can be up to 30 feet away.  Depending on the phone, the range will be much farther.  Upon double-pressing your charm, an alert

How do I delete an emergency contact?

To remove an emergency contact, please go to the Flare app Menu -> Settings -> Emergency Contacts, and then swipe left on the contact you wish to remove.  Next, press the red button that says “Delete”.

Does Flare work internationally?

At this time Flare currently works in the United States.  We hope to expand the services in the future to include other countries. Please stay up to date with our new product launches and promotions at getflare.com.

Can I test the emergency alert system?

Absolutely!  We encourage users to test the system once a month to make sure the setup was properly completed and that they know exactly what to expect during an emergency.  Using the “Test Alert” feature in our Flare app allows you and your emergenc

How do I select who gets notified in an emergency?

After purchasing a Flare, you simply install the free Get Flare app onto your smartphone.  The Flare app allows you to select a group of up to 5 contacts who you would like to be notified during an emergency. To verify personal emergency contacts sav

What happens if I accidentally press the button?

No need to worry, Flare is designed just for you!  A rapid double-press is required in order to initiate an alert.  Additionally, the button actuation point is designed so that a substantial amount of pressure is required to press the button. In the

What is the Safety Timer?

1. Before you start an activity, set a timer for up to four hours.2. Invite an emergency agent (or your emergency contacts, or both) to track you via GPS.3. When you’re done, just stop the timer. If you designated that you would like to notify an age

How do I update my payment method on my account?

billing.getflare.com

How much is the monthly fee for 24/7 professional monitoring?

The subscription is typically $14.99/month but we sometimes run limited time promotions.  If you purchase with a limited time promotion you will be locked in to that discounted rate even when the promotion ends.

What is the safety network of agents that I get access to with the 24/7 professional monitoring?

Have security by your side – virtually – for those times when things don’t feel right and you want to put someone on alert in case something goes wrong.  Think of Live Monitoring Agent as a virtual companion who’ll stay connected with you via phone o

Can I gift a subscription?

Yes!  You can purchase a subscription for friends, family, or anyone you'd like.  Subscriptions begin on the date of purchase rather than the activation date.  Our subscription service is tied to the purchase because we immediately allocate resources

Does Flare always use my location?

Yes, but only to ensure the fastest possible response time during an emergency.  For privacy & security reasons we're only able to view the location when the device is double pressed during an emergency.

Will I be able to contact 9-1-1 even if I haven't activated the subscription?

Additionally, our subscription offers features like video streaming, voice activation, chat, and activity tracking.  As a bonus, we also offer free self-defense classes once a quarter!

Is there a version for men?

Yes, the leather pouch, waterproof band & pouch work for both men and women and are a great option.  As we continue to introduce new products, please keep checking our website for more unisex options.  Thank you.

What materials are the Flare charm made of?

The Flare charm is made out of brass.  The gold charms are plated in 14k gold and the silver charms are plated in Rhodium.  Waterproof is made of soft silicone.  The backside of the Flare charm is plastic so that it can be easily pressed.