Customer Help Center logo
Customer Help Center logo

All articles

Subscriptions

How do I edit/cancel my premium subscription payments?

Please reach out to our customer support team at [email protected].  We'd be happy to assist you.  Thank you.

How do I unlock the subscription features in the Flare app?

Once you have purchased the subscription, you will receive an email with a redemption code to unlock the subscription features. To input your redemption code, open your Flare app, select the three lines in the upper left-hand corner, select Settings,

What features do I get with the subscription?

● Video Call:  Have a trained agent virtually by your side via video.  They’ll send help if needed and provide the video as evidence to authorities if requested. ● Chat:  Text with an agent even when you're unable to speak on the phone or need to be

Do I need a subscription in order for my Flare device to work?

A subscription is not required to use the product, but we highly recommend signing up for extra protection with our advanced safety features.  The subscription includes: