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Customer Help Center

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Please reach out to our customer support team at help@getflare.com.  We'd be happy to assist you.  Thank you.

How do I edit/cancel my premium subscription payments?

Subscriptions

How to add emergency contacts

What smartphones are compatible with Flare 2.0?

Is the charm waterproof or water resistant?

Do I need to charge the battery?

Do I need to have my cellphone with me?

How does the alert get sent?

How do I delete an emergency contact?

Does Flare work internationally?

Can I test the emergency alert system?

How do I select who gets notified in an emergency?

What happens if I accidentally press the button?

What is the Safety Timer?

How do I update my payment method on my account?

How much is the monthly fee for 24/7 professional monitoring?

What is the safety network of agents that I get access to with the 24/7 professional monitoring?

Can I gift a subscription?

Does Flare always use my location?

Will I be able to contact 9-1-1 even if I haven't activated the subscription?

Is there a version for men?

What materials are the Flare charm made of?

Frequently Asked Questions

I placed my order, but I need to change the delivery address.

How long will my order take to ship/arrive?

Shipping Policy

Shipping

Warranty

Help with order

How do I reconnect my device?

Button was held down for too long

Troubleshooting

How it works

More information on Flare

Bluetooth® says "Not Connected"

Accidentally Removed From Bluetooth®

How far is the Bluetooth® range?

Flare won't pair to my phone

Removing a Flare device

Radiation Compliance

Bluetooth

How do I process an exchange?

Exchanges

How do I set up my Flare?

Setup Instructions

What is your return policy?

How do I return my Flare?

Can I drop off my return?

Returns

How do I unlock the subscription features in the Flare app?

What features do I get with the subscription?

Do I need a subscription in order for my Flare device to work?

Samsung - How do I turn off Battery Optimization

Google Pixel - How do I turn off Battery Optimization?

Motorola - How do I turn off Battery Optimization?

LG - How do I turn off Battery Optimization?

Sony - How do I turn off Battery Optimization?

One Plus - How do I turn off Battery Optimization?

General - How do I turn off Battery Optimization?

Battery Optimization

How do I edit/cancel my premium subscription payments?Updated 3 months ago