Once your order is placed, it is immediately dispatched to our fulfillment center for a speedy delivery.  If you would like to change your delivery address, please email help@getflare.com immediately with your order number and new address.  Please no

<p>Once your order is placed, it is immediately dispatched to our fulfillment center for a speedy delivery. &#xA0;If you would like to change your delivery address, please email <strong>help@getflare.com&#xA0;</strong>immediately with your order number and new address. &#xA0;Please note that it is not always possible to honor changes regarding your order after your payment is complete.</p>

I placed my order, but I need to change the delivery address.

When you place your order, it will be packaged and handed off to a delivery courier (USPS, FedEx, etc.) the same or following business day. We have multiple delivery options that depend on your location.  To see delivery time and pricing, please add

<p id="isPasted">When you place your order, it will be packaged and handed off to a delivery courier (USPS, FedEx, etc.) the same or following business day.&#xA0;</p><p>We have multiple delivery options that depend on your location. &#xA0;To see delivery time and pricing, please add an item to your cart and proceed to checkout. &#xA0;At the checkout page, there will be multiple shipping options and delivery times for you to choose from.&#xA0;</p><p>Business days are considered to be Monday-Friday. &#xA0;Please note that any nationally recognized U.S. holidays are not considered to be business days.&#xA0;</p>

How long will my order take to ship/arrive?

All orders are shipped same or next business day.  All customers will receive a confirmation email with tracking information when the order has shipped. Flare is not responsible for lost or stolen packages.  In this event, please file a claim with th

<header id="isPasted"><h1 id="shipping-information">Shipping Information</h1></header><p data-mce-fragment="1">All orders are shipped same or next business day.&#xA0; All customers will receive a confirmation email with tracking information when the order has shipped.&#xA0;</p><p data-mce-fragment="1"><strong data-mce-fragment="1">Flare is not responsible for lost or stolen packages.&#xA0; In this event, please file a claim with the appropriate shipping carrier.<span data-mce-fragment="1">&#xA0;&#xA0;</span></strong><strong data-mce-fragment="1">All shipping charges are non-refundable.&#xA0; No exceptions.</strong></p><h4 data-mce-fragment="1" id="international">INTERNATIONAL</h4><p data-mce-fragment="1">We&#xA0;currently only ship to addresses in the United States.</p><h4 data-mce-fragment="1" id="apofpodpo-military-addresses">APO/FPO/DPO MILITARY ADDRESSES</h4><p data-mce-fragment="1">All shipments to APO, FPO, and DPO addresses are sent via USPS Parcel Select.&#xA0; Due to military handling time, delivery to some destinations may take up to 45 days.</p><h4 data-mce-fragment="1" id="multiple-shipping-addresses">MULTIPLE SHIPPING ADDRESSES</h4><p data-mce-fragment="1">At this time, we can only ship to one address per order.&#xA0; Please place separate orders if you need to ship to multiple addresses.</p><h4 data-mce-fragment="1" id="po-boxes">P.O. BOXES</h4><p data-mce-fragment="1"><span data-mce-fragment="1">PO Box addresses may be subject to delayed deliveries due to limitation of shipping carriers.</span></p><h4 data-mce-fragment="1" id="shipping-charges">SHIPPING CHARGES</h4><p data-mce-fragment="1">All shipping charges are nonrefundable.</p><h4 data-mce-fragment="1" id="tracking-orders">TRACKING ORDERS</h4><p data-mce-fragment="1">When your order is ready to be shipped, you will receive a shipment confirmation e-mail.</p><p><br></p><p><br></p>

Shipping Policy

Still need help? No problem, out customer service team is happy to assist you!

Customer Help Center

Shipping

Help with order

How to add emergency contacts

What smartphones are compatible with Flare 2.0?

Is the charm waterproof or water resistant?

Do I need to charge the battery?

Do I need to have my cellphone with me?

How does the alert get sent?

How do I delete an emergency contact?

Does Flare work internationally?

Can I test the emergency alert system?

How do I select who gets notified in an emergency?

What happens if I accidentally press the button?

What is the Safety Timer?

How do I update my payment method on my account?

How much is the monthly fee for 24/7 professional monitoring?

What is the safety network of agents that I get access to with the 24/7 professional monitoring?

Can I gift a subscription?

Does Flare always use my location?

Will I be able to contact 9-1-1 even if I haven't activated the subscription?

Is there a version for men?

What materials are the Flare charm made of?

Frequently Asked Questions

Warranty

How do I reconnect my device?

Button was held down for too long

Troubleshooting

How it works

More information on Flare

Bluetooth® says "Not Connected"

Accidentally Removed From Bluetooth®

How far is the Bluetooth® range?

Flare won't pair to my phone

Removing a Flare device

Radiation Compliance

Bluetooth

How do I process an exchange?

Exchanges

How do I set up my Flare?

Setup Instructions

What is your return policy?

How do I return my Flare?

Can I drop off my return?

Returns

How do I edit/cancel my premium subscription payments?

How do I unlock the subscription features in the Flare app?

What features do I get with the subscription?

Do I need a subscription in order for my Flare device to work?

Subscriptions

Samsung - How do I turn off Battery Optimization

Google Pixel - How do I turn off Battery Optimization?

Motorola - How do I turn off Battery Optimization?

LG - How do I turn off Battery Optimization?

Sony - How do I turn off Battery Optimization?

One Plus - How do I turn off Battery Optimization?

General - How do I turn off Battery Optimization?

Battery Optimization