To learn more on how to setup your Flare product, please click on this link Setup to see detailed instructions which also include videos of the setup process.

<div data-block="true" data-editor="ehmbs" data-offset-key="7rfun-0-0" id="isPasted"><div data-offset-key="7rfun-0-0"><span data-offset-key="7rfun-0-0"><span data-text="true" style="font-size: 18px;">To learn more on how to setup your Flare product, please click on this link <a href="http://getflare.com/setup" rel="noopener noreferrer" target="_blank">Setup</a>&#xA0;</span></span><span style="font-size: 18px;"><a data-saferedirecturl="https://www.google.com/url?q=https://www.google.com/url?q%3Dhttp://getflare.com/setup%26sa%3DD%26source%3Ddocs%26ust%3D1731462482716421%26usg%3DAOvVaw3y02V3H-M7PPC-Zn4o_qM_&amp;source=gmail&amp;ust=1732213040993000&amp;usg=AOvVaw2OKeEjGltg0M1y35_dNAim" href="https://www.google.com/url?q=http://getflare.com/setup&amp;sa=D&amp;source=docs&amp;ust=1731462482716421&amp;usg=AOvVaw3y02V3H-M7PPC-Zn4o_qM_" target="_blank" id="isPasted"></a></span><span data-offset-key="7rfun-2-0"><span data-text="true" style="font-size: 18px;">to see detailed instructions which also include videos of the setup process.</span></span></div></div><div data-block="true" data-editor="ehmbs" data-offset-key="6ffk6-0-0"><br></div>

How do I set up my Flare?

Still need help? No problem, out customer service team is happy to assist you!

Customer Help Center

Setup Instructions

How to add emergency contacts

What smartphones are compatible with Flare 2.0?

Is the charm waterproof or water resistant?

Do I need to charge the battery?

Do I need to have my cellphone with me?

How does the alert get sent?

How do I delete an emergency contact?

Does Flare work internationally?

Can I test the emergency alert system?

How do I select who gets notified in an emergency?

What happens if I accidentally press the button?

What is the Safety Timer?

How do I update my payment method on my account?

How much is the monthly fee for 24/7 professional monitoring?

What is the safety network of agents that I get access to with the 24/7 professional monitoring?

Can I gift a subscription?

Does Flare always use my location?

Will I be able to contact 9-1-1 even if I haven't activated the subscription?

Is there a version for men?

What materials are the Flare charm made of?

Frequently Asked Questions

I placed my order, but I need to change the delivery address.

How long will my order take to ship/arrive?

Shipping Policy

Shipping

Warranty

Help with order

How do I reconnect my device?

Button was held down for too long

Troubleshooting

How it works

More information on Flare

Bluetooth® says "Not Connected"

Accidentally Removed From Bluetooth®

How far is the Bluetooth® range?

Flare won't pair to my phone

Removing a Flare device

Radiation Compliance

Bluetooth

How do I process an exchange?

Exchanges

What is your return policy?

How do I return my Flare?

Can I drop off my return?

Returns

How do I edit/cancel my premium subscription payments?

How do I unlock the subscription features in the Flare app?

What features do I get with the subscription?

Do I need a subscription in order for my Flare device to work?

Subscriptions

Samsung - How do I turn off Battery Optimization

Google Pixel - How do I turn off Battery Optimization?

Motorola - How do I turn off Battery Optimization?

LG - How do I turn off Battery Optimization?

Sony - How do I turn off Battery Optimization?

One Plus - How do I turn off Battery Optimization?

General - How do I turn off Battery Optimization?

Battery Optimization